Privacy Policy

1. About This Policy

Wyatt Education Group (ABN 59 642 524 436, RTO 46003, CRICOS 04130B) is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

• Identity information: Full name, date of birth, gender, nationality, passport or visa details
• Contact information: Email address, phone number, residential address
• Educational information: Prior qualifications, transcripts, RPL evidence, learning records, assessment results
• Financial information: Payment records, fee receipts, refund requests
• Visa and immigration information: For international students — visa type, CoE details, attendance records reported to Home Affairs
• Website usage data: IP address, browser type, pages visited, via cookies and analytics tools
• Communications: Emails, enquiry form submissions, support requests

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry or application on our website
• Enrol in a course and sign a Written Agreement
• Contact us by phone, email, or in person
• Use our student portal (Axcelerate)
• Interact with our website (cookies, analytics)

We may also collect information from third parties such as education agents, referees, prior training organisations, or government databases (e.g. PRISMS, USI Registry).

4. How We Use Your Information

We use personal information to:

• Process enrolments, issue Confirmations of Enrolment (CoE), and manage your student record
• Deliver training, assessment, and student support services
• Fulfil our obligations under the ESOS Act 2000, National Code 2018, and Standards for RTOs 2025
• Report to PRISMS, the USI Registry, AVETMISS, and other mandatory government systems
• Process fee payments, refunds, and financial records
• Respond to enquiries, complaints, and appeals
• Improve our courses, services, and website
• Send course updates, important notices, and marketing communications (with your consent)

5. Disclosure of Your Information

We do not sell or trade your personal information. We may disclose it to:

• Government bodies: ASQA, Home Affairs (DHA), PRISMS, Australian Taxation Office, USI Registry — as required by law
• Education agents: Only to the extent necessary to manage your application, and subject to confidentiality obligations
• Service providers: Student management systems, payment processors, IT support — under data processing agreements
• Overseas recipients: Where you are an international student, information may be shared with Home Affairs as required under the ESOS Act 2000

We will not disclose your information to any other party without your consent, except as required by law.

6. Cookies and Website Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings, however some features of the website may not function correctly.

We do not serve advertising on our website, and we do not allow third-party advertisers to collect data through our site.

7. Data Storage and Security

We store personal information securely using industry-standard safeguards including password-protected systems, encrypted storage, and restricted staff access. Student records are retained for a minimum of 30 years as required by VET regulatory standards.

While we take all reasonable steps to protect your information, no internet transmission is completely secure. If you believe your information has been compromised, contact us immediately.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete information we are not legally required to retain
• Opt out of direct marketing communications at any time
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact our Privacy Officer at [email protected].

9. Complaints

If you believe we have mishandled your personal information, please contact us in writing. We will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at wyatt.nsw.edu.au/privacy-policy. We will notify enrolled students of material changes by email.