Our refund policy sets out your fee entitlements clearly. If Wyatt is unable to deliver your course, you are entitled to a full refund. Domestic and international student obligations are fully disclosed.
WEG-POL-REF-001 · Version 2026.v01 · Effective 17 March 2026 · Review 17 March 2027
Wyatt Education Group's refund policy complies with the ESOS Act 2000, the National Code 2018, and the Standards for RTOs 2025. Refund entitlements depend on who withdraws and when.
A bursary (partial scholarship) may be available on all courses. Contact our admissions team for details.
Send a written refund request to the RTO Manager at [email protected], including your full name, student ID, and reason for withdrawal.
You will receive written acknowledgement within 5 business days confirming receipt of your request.
The RTO Manager calculates your refund entitlement based on commencement date and fees paid.
Approved refunds are processed within 28 calendar days of the written request to your nominated bank account.
If you disagree with a refund decision, you may use our Complaints & Appeals process.
Our admissions team is here to help. Contact us before withdrawing — we may be able to assist.
In accordance with National Code 2018 Standard 3 and the ESOS Act 2000, the following refund schedule applies to international students holding a student visa (Subclass 500).
All fees and refund amounts on this page are stated in Australian Dollars (AUD).
| Circumstance | Refund of Tuition Fees | Timeframe |
|---|---|---|
| Student visa refused (before course commencement) | 100 percent (100%) of tuition fees | Within 4 weeks of receiving evidence of refusal |
| Cooling-off period — written withdrawal within 5 business days of signing Written Agreement | 100% of tuition fees | Within 4 weeks of written notice |
| Withdrawal more than 4 weeks before course commencement | 70 percent (70%) of tuition fees | Within 4 weeks of written notice |
| Withdrawal within 4 weeks of course commencement | 50 percent (50%) of tuition fees | Within 4 weeks of written notice |
| Withdrawal after course commencement (beyond 4 weeks) | No refund | — |
| Provider default (Wyatt cannot deliver the course) | 100% of unused tuition fees | Within 2 weeks via TPS or direct refund |
| Application fee | Non-refundable | — |
Under the National Code 2018, international students have a minimum 5 business day cooling-off period (cooling off period) after signing the Written Agreement. If you withdraw within this period, you are entitled to a full refund of tuition fees paid (excluding the non-refundable application fee).
If your student visa application is refused by the Department of Home Affairs, you are entitled to a full refund of tuition fees paid. You must provide Wyatt Education Group with written notice and a copy of the visa refusal letter. Refunds will be processed within 4 weeks of receiving this documentation.
⚑ This refund schedule is consistent with the ESOS Act 2000, National Code 2018 Standard 3, and Wyatt Education Group's Refund Policy document. All refund requests must be submitted in writing to [email protected]. Disputes may be referred to the Overseas Students Ombudsman at no cost.